Refund Policy

Refund and Order Policy:

Chemical On Tap is committed to delivering exceptional products to our esteemed clientele. We recognize that on rare occasions, a product may not meet your expectations, necessitating a return. Below is our comprehensive refund policy for such instances.

Order Placement and Finalization

Upon the completion of an order, the order is deemed irrevocable. Chemical On Tap will not accept requests for amendments post-submission, ensuring efficiency and precision in order processing.

Refund Conditions

Customers who opt for a refund on their order will be subject to a minimum of 10% deduction from the refund amount, representing processing and restocking fees. Refunds will be credited through the original payment channel.

Important: Refunds or exchanges are not allowed after 7 days from delivery.

We do not offer refunds for change of mind or incorrect purchases. If you’re unsatisfied with your product, please notify us within 7 business days of receiving it at online@chemontap.co.za. A minimum handling fee of 10% may apply for returns, provided the goods are in their original condition and packaging. Should any goods be returned to us damaged in transit, due to insufficient or no protective packaging, we will not refund damaged goods. Goods must be returned to us in the condition they were received in.

Please note that returns require prior authorization and approval from our management team. Goods sent back without authorization will not be accepted.

Shipping and handling charges are not included in returns or refunds. You are responsible for covering the shipping costs to return your item, and these costs are nonrefundable. Please note that you bear the risk of loss or damage during the return shipment.

Stock remains the property of Chemical On Tap (Pty) Ltd. until paid in full.