Chemical On Tap takes pride in delivering exceptional service and ensuring a smooth shipping experience for our customers within South Africa.
Orders are processed and packed within 1-3 business days. Please be aware that orders and deliveries are not conducted on weekends or public holidays.
In the event of an unforeseen delay with your order’s dispatch, we will reach out to you via email, telephone or WhatsApp to provide updates.
Shipping charges are based on the weight of the order, with the final amount presented at the time of checkout. From the date of the courier collecting orders, estimated delivery timeline can be from 1 to 5 business days. Certain outlying areas are only serviced on certain days by couriers. For these areas, deliveries might be done by a third party service provider.
Chemical On Tap extends its delivery services throughout South Africa, as well as the option for In-Store Pickup in Montague Gardens, Cape Town.
Should you receive a damaged order, we urge you to contact us at: online@chemontap.co.za or call us 021 552 9860 or WhatsApp 084 565 6975 to initiate a claim.
Please retain all packaging material and the damaged items for the claims process.
Free shipping is only applicable to order over R2000.
We reserve the right to use the least expensive courier option for Free Deliveries.
While we are dedicated to maintaining efficient delivery schedules, please bear in mind that delays may occasionally occur due to external factors outside our control, including, but not limited to, courier service disruptions or acts of nature.
Should you encounter any delivery issues, we advise you to first engage with the courier.
Please bear in mind the courier have between 1 and 5 business days to deliver.
If the issue persists and you require further assistance, we will gladly assist you.